I’ve never had professional photos done before, what can I expect? 

First off, you can expect a very smooth process from start to finish. If you have specific questions or concerns, we can always discuss that when you contact us. Generally, most people have anxiety about getting their photo taken 100-300 times in one day, and that’s understandable. However, within moments of shooting, that feeling will evaporate. You will get undivided attention, plenty of direction, and total satisfaction when we are through. The most important thing to remember is that you are dealing with a pro, and our team has shot hundreds if not thousands of people. We will get the shot you want.

How do I schedule a shoot? 

The easiest way is to call, but you can also send an email Crew@Studio5311.com or you can book online To expedite the process, have an idea what day you’d like to shoot, and a deposit of 50% by credit or debit card will hold your appointment time.

What is your re-scheduling/cancellation policy? 

If you cancel or reschedule your shoot with more than 24 hours notice from the time of our appointment, you will lose your initial deposit. If you cancel or reschedule your shoot with less than 24 hours notice from the time of our appointment, you will lose your initial deposit and be required to pay an additional 50% of the cost of your photoshoot should you reschedule. In both scenarios listed previously, you will be required to put down a second deposit to reschedule.

Is there a travel fee for on-location.

We require a minimum of a 2 hour shoot, and depending on the location we will then charge a travel fee.

What times are you typically open? 

We are by appointment only. Generally, we start shooting by 10am and finish shooting for the day around 3pm. However ,we will accommodate for custom packages on an individual basis.

What happens when I receive my photo shoot files after the photo shoot? 

You will receive one re-touched photo per outfit at no additional cost. Should you require any additional re-touching, it’s $20 per photo.

What does your photo retouching consist of? 

As a courtesy we will adjust contrast, vibrancy, teeth whitening, blemish removal, and fly away hairs. Anything additional is not included and we may or may not be able to handle extra requests.

What’s the difference between the Headshot Package and the Portfolio Package? 

The Headshot Package is a quick and easy shoot. Typically, most actors or business professionals choose this package as it allows enough time for them update their current shots. The Portfolio Package is a two hour long session usually consisting of many outfits with time allotted for different hair and make-up styles. Typically, most people getting engaged, or growing their brand and need content photos will choose the portfolio packages.

 Prior to our scheduled photo shoot, what should I plan on doing? 

The best way to prepare for your shoot is simple. Decide on what outfits you are going to be bringing, then have them washed, pressed, and on hangers. This includes bringing the appropriate footwear, accessories, and grooming tools. Get a good night’s sleep and drink plenty of water, also avoid as much salty foods as possible. You’ll feel better, and your skin will thank you. Finally, have your hair and make up done the way you like it upon arrival, just make sure its applied evenly. Avoid tops with patterns, solid colors work best.

How quickly will I receive my photos after the shoot? 

We strive for 3 day turnaround.

What forms of payment do you accept and when do I pay you? 

Payment must be made in full, minus your deposit, the day of the shoot. We accept cash, credit cards, Cash app and PayPal.

What do I do after I have downloaded my shoot? 

Download your entire photo shoot, and after you have picked out your favorite photo or file, email us directly. If you need hard copies of the photos, contacting a professional printer will most likely be your next step. However, if you plan on using the photos digitally only, you can start uploading them immediately to your liking. If the files are too large, a quick visit to http://picresize.com will enable you to make the files smaller.

What if I don’t like my photos? 

Although this rarely happens, sometimes clients don’t like the outfit they brought, or the way their hair was styled prior to arriving. No worries, if for whatever reason you need to reshoot in the same outfit its only half the price of your first shoot.

What is your refund policy? 

We will offer a full refund if the digital files are corrupt, or if there is some sort of defect with the files themselves. We will not, however, offer a refund because of issues with the composition of the photo, or the way you feel you are portrayed. The style and artistic aspects of our work can be found in our various photo galleries, and that is the type of output you can expect. When hiring us, the vibe of our portfolio is what you can generally expect to receive.